Gradwell in partnership with Fonality UK offers a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox Pro. The course will be taught by Fonality technical support instructors, and is designed for Linux system administrators.

The FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues.

Dates and Location

25th - 27th May 2010
Lane End Conference Centre
Buckinghamshire, HP14 3HH, United Kingdom

Course Fees

Ticket Type	On Sale Until	Fee	Buy Now
Full Residential	21st May (for 25th - 27th course)	£1,499.00	Reserve your seat now
Day Only	21st May (for 25th - 27th course)	£1,299.00	Reserve your seat now

N.B. Places on this UK course are limited, so reserve your seat now.

Full residential tickets include: two nights accommodation, breakfast, lunch, dinner and refreshments.
Day tickets include: lunch and refreshments.

What Do You Get?

FtOCC certification
Technical training
Sales training
FtOCC certified polo t-shirt and hat
Inclusive trixbox pro lifetime licences (for resale or your own use)
Polycom IP telephone
Gradwell SIP trunking

Who Should Attend?

Resellers and consultants wishing to grow their on-site PBX businesses
Linux technicians and engineers
Fonality Certified and Premium resellers

N.B. A practitioner's knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives

At the end of the class you should be able to:

Install and configure trixbox Pro with confidence
Resolve installation, administration, and usage problems more quickly
Provision your own phones for trixbox Pro, thereby decreasing the turnaround time required for add-on phones and devices
Experience fewer problems by avoiding the usual "beginner" mistakes
Have an in-depth understanding of how trixbox works (product, process, policy, protocol)
Receive full reseller discounts (for signed Certified and Premium resellers only)

FtOCC Course Agenda

Day 1: Moves/Adds/Changess (MAC), Installation and Pre-Sales
0930	Pre-Sales Installation Best Practises Installation Lab Mac/HUD Overview MAC Lab Case Studies Advanced Call Menu
Day 2: Carriers, Networking, Echo
0930	PRI, PSTN, and VoIP Networking Fundamentals for VoIP, UDP vs. TCP Networking Troubleshooting Call Traces Lab Phone Troubleshooting Grepping for Channels Lab Hardware Troubleshooting
Day 3: Integration, Case Studies, Troubleshooting
0930	Backup Servers Lab Cards Page Lab Click-to-Call Lab Fixing Broken Phones Lab Recorded Calls Lab Perl Teaser!
All Days
1515	Class Summary/Wrap-up
1530	Online Exam
1700	Class Ends

Testimonials from Previous Courses

"FtOCC class has prepared me to succeed where others fail. If you want to design converged networks using Fonality IP PBXs you owe it to yourself, your clients, & the Fonality community of certified technicians - to earn your FtOCC credentials." – DealFlow Networks

"I made some great relationships with other resellers at FtOCC." – Desktop Evolution

"I've been deploying and working with trixbox for the past year in my company. During FtOCC Tech, I was able to gain in-depth diagnostic skills for troubleshooting issues with Asterisk, SIP/IAX trunks, PRI, and PSTN lines. The instructor gave great details and provided demonstrations and labs to further the understanding of the materials being taught." – Central Florida Help Desk

"FtOCC opened my eyes to the intelligence behind the company. I was very impressed with the knowledge of the instructors." – GiaSpace