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Frequently Asked Questions (FAQs)

What services can I provide?

Partners can provide Gradwell's award-winning Hosted and Enterprise VoIP, voice-enabled connectivity, Meraki hardware and licences and VoIP hardware. Check out our product page for more information.

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How much will I earn as a Gradwell Partner?

Certified Partners earn 10% on all Gradwell services provided to their customers. This is earned in the form of commission paid monthly.

Premier Partners are provided with discounts on Gradwell services, which they provide to their customers and earn their revenue through adding margin to these services.

back to topWhen will I be paid/billed?

Certified Partners are paid on a commission basis and will receive payment by BACS once a month.

Premier Partners are billed for services used by their customers at their agreed discounted wholesale rates once a month.
back to topWho bills the customer?

Gradwell bills Certified Partner customers directly for services used.

Premier Partners can invoice and collect payment from their customer directly or have the option for Gradwell to raise invoices for their customers. However, Gradwell would not be responsible for the collection of payment. 
back to topAre there requirements to becoming a Gradwell Partner?

Gradwell Partners are required to meet monthly income levels. The amount required is determined by the partner level. The revenue commitments are as follows:

Certified Partners: None*
Silver Partners: £500
Gold Partners: £1,000
Platinum Partners: £5,000.

* Certified Partners are required to register at least one new customer per month.
It is also required that a specified number of partner staff pass Gradwell Partner training courses. These, like revenue commitments, vary in relation to partner level. The training requirements are as follows:

Certified Partners: 1
Silver Partners: 2
Gold Partners: 3
Platinum Partners: 4

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