New partners are given a ‘ramp-up’ period of six months in which to reach the minimum monthly revenue amount that their partner level requires. Partners who fail to reach the requirement after this period will be invoiced the difference. Certified Partners do not have a required amount, but they are required to remain active, signing up at least one new customer every month.

New partners are also given two months in which for the required number of staff to pass Gradwell Partner training course. If the number of trained staff does not meet the required amount after this time Gradwell may remove wholesale discounts or cease commission payments.

What services can I provide?

Partners can provide Gradwell's award-winning Hosted VoIP, voice-enabled broadband and, more recently, the feature rich on-site PBX software trixbox Pro.

How much will I earn as a Gradwell Partner?

Partner earnings differ dependant on the partner level.

Certified Partners earn 10% on all Gradwell services provided to customers. This is earned in the form of commission, with Gradwell billing customers directly.

Premier Partners (Silver, Gold, Platinum, Platinum Plus) are provided with discounts on Gradwell services, and then are billed for those services.

When will I be paid/billed?

Certified Partners are paid on a commission basis and will receive payment by BACS one a month on payments over £100.

Premier Partners (Silver, Gold, Platinum, Platinum Plus) are billed for services used at their relevant wholesale rates once a month.

Who bills the customer?

Gradwell bills Certified Partner customers directly for services used. Premier Partners (Silver, Gold, Platinum, Platinum Plus) have to bill customers, and Gradwell bills the partner for services used.

Are there requirements to becoming a Gradwell Partner?

Gradwell Partners are required to meet monthly income levels. The amount required is determined by the partner level. The revenue commitments are as follows:

Certified Partners: None*
Silver Partners: £500
Gold Partners: £1,000
Platinum Partners: £5,000.

* Certified Partners are required to register at least one new customer per month.
It is also required that a specified number of partner staff pass Gradwell Partner training courses. These, like revenue commitments, vary in relation to partner level. The training requirements are as follows:

Certified Partners: 1
Silver Partners: 2
Gold Partners: 3
Platinum Partners: 4

Who provides technical support to the customer?

Gradwell provides technical and billing support for Certified Partner customers.

Premier Partners (Silver, Gold, Platinum, Platinum Plus) have to provide technical and billing support to their customers.

Gradwell provide support to Partners, via email (partersupport@gradwell.com) or telephone (01225 800 900)