With Gradwell’s Hosted PBX, you can use a geographic phone number (which can be your current number) and take it anywhere with you where there is broadband internet access. Because calls with Hosted PBX are made via broadband, you can sit in Edinburgh and make calls ‘from’ your own city. Or you can be at home and still make and receive calls using your office number.

Our customer IsleofWight.com uses Hosted PBX and has relocated to Spain whilst running a web site promoting the Isle of Wight - keeping their local phone number.

Previously Isleofwight.com were using another provider, but the costs were mounting and the business owner had decided to relocate to Spain whilst retaining offices on the Isle of Wight. This meant that they needed the most cost effective and efficient way to communicate clearly within the organisation and with potential and existing clients. Also, their current provider could not arrange for services to be shared between England and Spain.

That’s where Gradwell came in. They found that Gradwell’s Hosted PBX services would cut their costs and allow them to share communication systems across many geographic locations. But there was a problem. Like anyone who has used early standard Internet telephony, they were concerned about the quality of the call. But Gradwell's Hosted PBX offers award-winning high quality calls, so their fears were soon put to rest.

The cost saving benefit of using Hosted PBX

Kevin Daniells, founder of Isleofwight.com says: “The principal benefit is in my pocket. Using Gradwell’s Hosted PBX is considerably cheaper than the phone bills we were getting from BT. At one point we had a phone bill that was nearly £2,000 per quarter. The beauty of Hosted PBX is that I can literally pick up my phone when I go anywhere in the world, plug it into a router and integrate it with my office. It's as if I'm sitting in the next room. Hosted PBX is just such an easy phone system to use.”

Isleofwight.com were also really impressed by the quality of Gradwell's customer support. They’ve only ever had to use it twice, but whenever they have, they were impressed by how quickly and easily the problem was fixed, just by picking up the phone and speaking to a human being at the other end. No messing around with an automated system and infinite options.

Hosted PBX saves our customers a typical 20% on previous call costs – with lower rental payments too, because up to ten concurrent phone calls can be routed down a single broadband line. We have excellent rates for mobile or international calls and all of this is available on a three-month contract. You won’t be tied in for a year if you need to move or change.

Start saving immediately – your new Hosted PBX system could be up and running by tomorrow.

For help choosing the best Hosted PBX package for your business, call our sales team on 01225 800 808 or simply choose an option below:

• Pay as you go
• Unlimited* calls to UK landlines
• Unlimited* calls to UK and International landlines
• 500 UK mobile minutes
  
  * Subject to Fair Use Policy
   

Setting up a Hosted PBX phone system is fast and simple, and managing it is easy too – a full feature web control panel allows you to change settings, re-route calls, create voice menus and much more in real time.

To see how quick and easy it is to setup a Hosted PBX phone system, watch our in-depth video here.

If you have ever wondered how some of your competitors can afford such sophisticated phone systems, the answer may well be that they discovered Hosted PBX. Gradwell gives both your business and your customers the extras you might expect from a large dedicated company switchboard.

Keep your number
Becoming a Hosted PBX user doesn’t mean losing your old PSTN telephone number. Gradwell can arrange to transfer your number in as little as 10 working days, with a simple process and a cost of just £20 (excluding VAT) per number. We set everything up for you, check that everything is in order and seamlessly move you to a Hosted PBX service.

Create voice menus
Efficient call routing is simple using the Hosted PBX voice menu options. For example, you can ask callers to press ‘1 for sales’. Management is all via the Hosted PBX web interface so setup is extremely straightforward.

Set up call queues
Invaluable for sales departments or customer services teams, sales queues hold your customers in call order, with calls passed to your agents as they become free. Callers hear music as they are holding, and you also have the ability to set up advanced options such as breaking out of the queue and informing callers of their position.

Manage your voicemail
Making sure that messages don’t get lost is a critical issue for any business. Hosted PBX allows customers or colleagues to leave messages at individual extensions. You can manage and listen to mail from your desk handset, from another phone or via the web control panel.

Pick up other extensions
If you see that another extension is ringing and want to answer it then it’s easy to pick up the call from your own phone. A simple *8 is all that’s needed.

Re-route calls by time of day
You may have different priorities at different times of day – or some staff members may only be available at certain times. Re-routing calls is easy to achieve using the Hosted PBX web control panel and you can adjust settings in real time, whenever your requirements change.

These are just some of the features available. If you want something that you can’t see, please call us on 01225 800808 and talk to us about your requirements. Or you might like to read our general How To Guide for tips on what can be achieved with Hosted PBX.

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