I need support
Chat with us!

Click here to chat with support
We are available during normal business hours

Or call our support line on 01225 800 888
I'm looking to buy
Call me back on:
And ask for:
I'd like to talk about:
Send Callback Request

Cookie Policy

Like almost all other Websites, Gradwell uses cookies which allow us to provide you with the best user experience we can when you visit our Website. Cookies are used for a variety of things to help improve your online experience, from shopping in our shop to making sure our pages are optimised for your specific device or browser, enhancing logins, page loads and even the chat function.

This policy (“Cookie Policy”) outlines how the Gradwell Website uses cookes and forms both a part of our Privacy Policy and our general terms and conditions. The use of the word “Website” takes its definition from our general terms.

A cookie is a small piece of information that's stored on your computer, tablet or phone when you visit a website. It can help identify your device, such as your PC or mobile phone, when you visit that website.

The cookies we use allow us to:

  • Make our Website work as you would expect
  • Remember your settings during and between visits
  • Improve the speed and security of our Website
  • Make improvements to our Website
  • Improve our marketing efficiency

Details about the various types of cookies we use are set out below.

Granting Gradwell Permission to Use Cookies

If the configuration of your web browser that you are using to view this Website is set to accept cookies, we take this and your continued use of our Website as confirmation that you are happy for cookies to be used by Gradwell in the way described in this Cookie Policy. Details are provided below about how to stop or prevent your browser from accepting cookies from the Gradwell Website. However, this will likely cause our Website to stop working in the way you would expect. Specifically, you may be prevented from signing in to certain locations when required (for instance, when accessing portal.gradwell.com) and you may be unable to purchase items from our online store.

More about Gradwell’s Cookies

Website Function Cookies

Gradwell use cookies to make our Website work properly and efficiently which includes:

  • Remembering your search settings;
  • If you have signed in to one part of our Website, remembering your ID throughout that session and/or when moving to other parts of the site;
  • Remembering content of your shopping cart when purchasing items from our online store.

Disabling these cookies should still allow basic browsing of our main Website but will likely result in the functions which require you to sign in to stop working correctly or at all.

Third Party Websites

Our Website, like most Websites, includes functionality provided by third parties.

Our Website uses the following cookies set by third parties:

  • Google Analytics – see below;
  • Disqus – which allows visitors to comment on our blog posts and rate the content;
  • Social Media Services – see below.

Disabling these cookies will likely result in the functions offered by these third parties to stop working correctly or at all.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as:

  • How many people have visited our Website;
  • What type of device they are using (which allows us to make sure visitors to the Gradwell Website enjoy an excellent experience regardless of the device type);
  • How long they spend on the Website, what pages they look at and so on.

We use this information to continuously improve our Website and refine our marketing practices. These web analytics services also let us know how visitors arrive at our Website (for instance, either from a search engine site or a direct link) and whether they have been here before.

We collect visitor statistics using:

  • Google Analytics. This allows us to understand where our visitors have come from, how they arrived and pages which interested them while they were visiting. By collecting that information we can determine what content is popular and how are visitors like to use our Website. This allows us to make continual improvements to our Website resulting in a better user experience;

Social Media Cookies

So you can easily interact with or share our content using Facebook and Twitter and similar social media websites, we have included sharing buttons at various locations across our Website.

Cookies are set by:

  • Facebook – provides for content to be “liked” etc. by clicking the relevant buttons on various pages throughout our Website;
  • Twitter - allows content to be “tweeted” by clicking the relevant buttons on various pages throughout our Website;
  • Google Plus – allows content to be shared via Google Plus by clicking the relevant buttons on various pages throughout our Website.The privacy implications of using these social media services will vary depending on the service involved and will depend on the privacy settings you have chosen on these social networks.

Disabling Cookies

You can usually disable cookies by adjusting your web browser settings to stop it from accepting cookies. However, this will likely limit the functionality of our Website (and most of the others you visit using that web browser).
The method for disabling cookies and adjusting the cookie settings will depend on which web browser you are using.

Instructions for doing this in the most common web browsers can be found below:

For more information, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how on how to manage cookies using a wide variety of web browsers.