When a customer migrates their phone service from BT to a new phone company, such as Gradwell, their phone number can move with them. This process is called “Porting”. We have a vacancy for a part time (week day mornings) administrative assistant to help us process our number porting orders.
Are you fascinated by new technology? Do you like playing with computers and other electronic devices to find out how they work? Can you solve problems?
If you can, then you should think about working for Gradwell.
Your responsibilities will be processing customer orders, predominantly configuring and dispatching VoIP Telephone hardware, maintaining our stock, processing deliveries and assisting the support and operations teams.
We are pleased to announce the public testing of our “newsip” platform. This represents the next generation of our Centrex platform and a significant difference in approach to the way phone calls are routed.
It also supports a number of new features, most noticably group call pickup and lit lamps.
Those familiar with Asterisk will know about IAX - the Inter Asterisk eXchange protocol, which makes it very easy to connect multiple asterisk servers together and traverse firewalls etc.
However, IAX was never designed with volume in mind, and in particular, if the IAX server at your telco had a problem or changed IP address, the customer needed to restart asterisk to re-establish the connection. It also meant we were constrained by the number of concurrent calls we could fit on a single CPU, as asterisk locks itself to only talking to a single IP address.
We have therefore implemented the world’s first (and, we think, only) IAX load balancer (source available) - under test we put 400 concurrent calls through it.
We can now offer inbound and outbound IAX trunking, through our load balancers, which should improve quality and reliability. At present, we have two asterisk servers behind the load balancer - but many more are easily added.
To send calls to us use your normal gradwell IAX details, but use iax-lb.gradwell.net as the hostname, instead of iax.gradwell.net or iax-out.gradwell.net.
If you would like your inbound calls load balanced, please drop us an email to support telling us the number and we will enable it for you.