Highly reliable symmetrical Internet from £240.00 per month
EFM Leased Lines (Ethernet in the First Mile) provides high speed, reliable internet connectivity for businesses who have outgrown traditional broadband, but where fibre base Ethernet services are still too expensive.
EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line.
In addition, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.
EFM Speed Promise
Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive1. In our trials, we found that most customers receive a faster speed service than we can guarantee.
EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.
Distance from local exchange EFM 2 Pair EFM 4 Pair 0m-100m 10Mbps 20Mbps 200m - 500m 8Mbps 16Mbps 600m - 800m 7Mbps 15Mbps 900m - 1100m 7Mbps 14Mbps 1200m - 2100m 6Mbps 14Mbps 2200m - 2300m 6Mbps 13Mbps 2400m 6Mbps 12Mbps 2500m 5Mbps 12Mbps 2600m - 2700m 5Mbps 11Mbps 2800m - 2900m 4Mbps 10Mbps 3000m - 3100m 4Mbps 9Mbps 3200m 3Mbps 8Mbps 3300m - 8Mbps 3400m - 7Mbps 3500m - 3600m - 6Mbps 3700m - 5Mbps 3800m - 4Mbps 3900m - 3Mbps 4000m+ - -
Other factors that may affect your broadband speed are listed here.
EFM Ordering Process
To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.
To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.
It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.
We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.
EFM Network Service
EFM provides you with an RJ45 Ethernet socket, and a number of public IP addresses (typically up to 8, but more are available on request). You can either plug an Ethernet switch into this socket and connect multiple devices, or connect a router or firewall if your network requires.
- Gradwell EFM services are available on a 1 year or a 3 year contract
- The first months line rental and installation fees are payable upon placing of order
Product 2 Pair EFM 4 Pair EFM Bandwidth 2Mbps to 10Mbps 2Mbps - 20Mbps Installation £1,200.00 - 1 year contract £1,650.00 - 1 year contract £600.00 - 3 year contract £825.00 - 3 year contract Rental £240.00 per month
£2,880.00 per year
£350.00 per month
£4,200.00 per year
All orders of EFM Leased Lines are subject to a contract, which can be downloaded here. Please return any signed contracts by either fax (01225 800 801) or by post to EFM Orders, 26 Cheltenham Street, Bath, BA2 3EX.
Cancellation time Cost From confirmation of installation date to 5 days before installation 75% of install fee From 4 days to 1 day before installation 95% of install fee From installation to RFS (Ready for Service, approx 10 days) 100% of install fee, plus 100% of year 1 fees Reason Cost Visit charge (if not covered by service contract) Various - please refer
to Openreach pricing
Time related charges during installation (if not covered by service contract) Various - please refer
to Openreach pricing
Excess construction charge (alternate location/additional infrastructure) Various - please refer
to Openreach pricing
Time related charges during fault repair (if not covered service contract) £80.00 per hour Special fault investigation (e.g. customer request for an engineer when not needed) £150.00 Aborted visit (e.g. customer not able to grant engineer access) £150.00
All prices are excluding VAT. Mbps refers to Megabits per second.