This month we’ve got three great offers for you, including massive savings and exclusive subscriber only discounts.
Buy Three R630H Pro Handsets And Get A N510 Base Station Absolutely Free.
Complete your set and save £73 on a N510 Base Station when you purchase three Gigaset R630H Pro Handsets.
Professional and durable, these Gigaset handsets are designed to withstand the toughest of situations, making the ideal telephone solution for building sites, workshops and other challenging environments.
Purchase three handsets today and you’ll receive a free Gigaset N510 IP-Pro Base station, allowing you to complete your telecommunications set-up.
Available for a limited time only, click here to find out more.
Get 12 Months For The Price Of 11 On All Telecoms/VoIP Services
Available all year round, if you purchase 12 months of Telcoms or VoIP services outright from Gradwell, we’ll provide you with one month for free!
10% Off All Products This Christmas
As an email exclusive for all our followers, you can now get an extra 10% off all our products until Christmas Eve if you call the team on 01225 800 808 and quote the code: NEWSLETTER.
Please note, this cannot be used in conjunction with any other offers.
We have identified that there are a number of devices using old firmware – this is software that runs on the phone in order to make it work.
In order to keep our customers’ hardware up-to-date with security essentials and to ensure seamless functionality across our continuously improving platform, we will be rolling out the following firmware upgrades throughout the hours of 2:00am-4:00am over the next four weeks.
If you’re planning on using the phones at this time, please be sure to let the firmware upgrade complete before powering off or re-using the device. The update will appear clearly on the phone’s screen during the process, so you’ll know for certain when it’s finished.
Snom710, 720 and 760 – version 220.127.116.11
Snom3xx series - version 18.104.22.168
Full upgrade across the platform to firmware version 76
Full upgrade to 2.00.05 firmware
70.23.10 (but the T20 would be 70.23.08)
Earlier this year we segregated our Customer Services department into two support tiers; VoIP and Hosting & Connectivity to enable prioritisation when routing calls and ticket assignment. This provides you with a better, streamlined service.
We understand that our system outage in June left many of you temporarily without service, so we endeavoured to make ongoing improvements to our service, part of which is this revision of the support handling.
Since the change we have seen a steady and impressive increase in positive feedback on our customers’ experiences with the support team:
In November we’ve also managed to shorten the wait time for a call to be answered to as little as 34.2 seconds! We have many ongoing improvements in the pipeline, and will continue to try and answer the phone & web chat as fast as possible.
Improved Ticketing Process
We’re currently training staff on our new and improved ticketing process. This includes service and module enhancements to further improve triaging and gain more in-depth knowledge query types, which will enable us to provide our customers with the relevant online documentation and bespoke support.
We’re also working on short ‘How To’ video guides to help you get to grips with our technology, so watch this space!
We are pleased to announce our new FTTP On Demand service, bringing Fibre Broadband all the way to your home or office. This service will be available in 50 specific FTTC enabled phone exchanges with a plan to roll out to 300+ places in the next 12 months.
For just £250 a month, featuring Internet speeds of up to 330 megabits, which is at least 4x faster than the maximum on FTTC and likely 10-15x faster than normal household broadband, FTTP service enables a whole new level of connectivity.
In order to make to upgrade as effortless as possible, there are connection vouchers available that offer grants to help with setup and construction fees for businesses in 22 cities. We’ve also developed a plan without setup costs for businesses that aren’t covered in the voucher areas. Get in touch with us on 01225 800 808 to find out more, or join our webinar
Register for a session now by clicking a date below:
The exchanges that FTTP on Demand is now available in are:
||Bristol South (CC)
||Scotland & North East
|Hillside; Hereford & Worcester
||Wales & Northern Home Counties
|East of England
||Turgis Green Chineham
||Bangor; North Wales
Our Customer Service support opening hours over the Christmas period are as followed:
- 23/12/2013: 8am – 8pm, Telephone and Email Support
- 24/12/2013, Christmas Eve: 9am – 4pm, Telephone and Email Support
- 25/12/2013, Christmas Day: CLOSED
- 26/12/2013, Boxing Day: Limited Email Support Only
- 27/12/2013: 9am – 5pm, Telephone and Email Support
- 28/12/2013: 9am – 5pm, Telephone and Email Support
- 29/12/2013: 9am – 5pm, Telephone and Email Support
- 30/12/2013: 9am – 5pm, Telephone and Email Support
- 31/12/2013: New Year’s Eve: 9am – 4pm, Telephone and Email Support
- 01/01/2014: New Year’s Day: Limited Email Support Only
- 02/01/2014: Normal Business resumes 8am – 8 pm, Telephone and Email Support
Partners should remember to download and keep handy our support team contacts & escalation point document - available from the partner portal.
Finally, please be aware that we have a change freeze for software development & key network changes from Wednesday 18th December (last window 12 – 2 pm) until Monday 6th January (First window 3 – 5 am). We will of course be connecting new customers during this time, but not rolling out any developments.