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Acceptable use policy

Gradwell Communications Limited (hereafter ‘Gradwell’) have adopted a philosophy that assumes the honesty and good intent of our subscribers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest Internet experience possible.

This Acceptable Use Policy (AUP) must be read in conjunction with our Master Agreement and Terms and Conditions (Service Schedules), and may be subject to change from time to time. It is the subscribers' responsibility to ensure that they comply with the latest edition of the AUP at any given time. If you have any questions about any of our policies, please contact the Customer Services at support@gradwell.com

This AUP may be revised, without notice, at any time, at the sole discretion of Gradwell Communications Limited. Completion of the relevant application forms, Master Agreement & Service Schedules, or connection to the service for the first time, is deemed to be an agreement to our Terms & Conditions and AUPs.

In the event of a breach of this policy, Gradwell Communications Limited reserves the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.

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1 General

Users may not mount an attack, by whatever means, against our system, or any other systems. Users may not run unauthorised mailing lists from, or through any of our machines, or mail servers.

Login names and passwords must be kept secret and not be communicated to any third party. Gradwell Communications Limited must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with your files and your email. If you change your password, please keep a note of it as Gradwell Communications Limited staff cannot gain access to changed passwords.

Users may not download or store illegal copies of commercial software. If commercial software is stored on our hard disk, we will delete the files and immediately terminate your service without recompense.

Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.

Gradwell reserve the right to suspend accounts or access to the network during investigation or suspected or potential abuse of this policy.

Gradwell customers who engage in abuse of its network / and or the internet will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues.

Gradwell does not tolerate abusive behaviour from anyone and reserves the right to terminate, without notice or refund, the services of any customer who uses abusive, violent, verbally abusive or threatening behaviour towards Gradwell, its staff, customers or other users.

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2 Broadband

Permanently connected customers that provide their own web servers, email servers, news or any other type of service are totally responsible for those servers/services and their content.
You should ensure that you are aware of any laws regarding the material you are providing, including copyright laws.
If you are breaking the law we will co-operate with the relevant authorities and may also suspend or disconnect your service.
Broadband customers are required not to use the supplied connection for illegal purposes; this includes copyright violation and/or the transmission of illegal material.

The user agrees to refrain from sending or receiving any material which may be deemed to be offensive, abusive, indecent, hard-core, paedophile pornography, defamatory, obscene, menacing or as prohibited by current and future law. Gradwell reserve the right to disconnect or suspend your service.

You must not gain or attempt to gain unauthorised access to any computer system(s) for any purpose. This is classed as a breach of this AUP and also such action may lead to criminal prosecution under the Computer Misuse Act.

You are prohibited from running port scanning or other software which is intended to probe, scan, test the vulnerability of remote systems or networks expect in circumstances where the remote network administrator has given express permission for this to be done.

Broadband customers should also be aware of their inclusive bandwidth quotas, this quota is in place 24hours a day, 7 days a week on our network – we do not have peak/off peak hours, once the included bandwidth has been exhausted, we will charge for additional usage at our advertised rate.

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3 Email

Sending and receiving email involves the same responsibilities as would be used when sending or receiving any other form of communication – written or printed mail etc. Most users fully understand what would be considered appropriate and acceptable when communicating with others and apply these considerations to their use of email.

You should not send emails that may cause annoyance, inconvenience or anxiety to the recipient.

You should not send any emails likely to cause distress, or any material which is classed of offensive, indecent, obscene, menacing or in any way unlawful.

You must not use Gradwell mail services or our network to send email to any user who does not wish to receive it.

You must not use Gradwell mail services or our network to send unsolicited commercial email (known as 'spam' or 'UCE') in bulk or individually.

You must not use the Gradwell mail service or our network to deprive others of service (known as 'mail bombing').

You must not use false mail headers or alter the headers of email messages in such a way as to conceal the identity of the sender.
You must ensure that any email servers connected to our network and / or owned by you are not configured to allow open SMTP email relays.

Customers who abuse this service will be notified that their behaviour is unacceptable and may have accounts suspended, terminated or restricted.

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4 Usenet (news)

Use of Usenet services, like email communication, is generally a matter of common sense in regard to communication. What is generally considered unacceptable in other forms of communication may also be unacceptable in postings to Usenet news groups.

You should acknowledge that some newsgroups accessible through our news service may contain language, pictures or discussion of topics intended for an adult only audience.

Gradwell cannot and does not proactively monitor discussions or the content held within news groups on our servers.

The Material may originate from other servers and be transmitted as part of the normal Usenet news service.

Gradwell does not accept any responsibility for the content or any of the postings made to Usenet – whether considered legal or otherwise.

Gradwell reserve the right to discontinue access to Usenet or to any newsgroup at any time and for any reason.

You may not alter the headers of postings to newsgroups in an attempt to conceal the identity of the sender; this does not include the addition of characters to an email address or domain name in an attempt to prevent capture of email addresses by automated gathering software.

Gradwell is unable to force any removal of material from other servers outside of their control. Gradwell customers who engage in abuse of the Usenet network will be notified that their behaviour is unacceptable and may have their accounts suspended, blocked or restricted if such abuse continues.

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5 Web space

You will be responsible for the content of your web space , including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law.

Should any web pages not conform to this then they will be removed.

Gradwell Communications Limited reserves the right, without notice or explanation, to remove material which does not comply with company policy, such as material of an adult nature or pirated software.

Subscribers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your web sites. Gradwell Communications Limited reserves the right to suspend any sites containing such material.

Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as web site designers working on your behalf, or those directly involved with the site in question. Gradwell Communications Limited must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with files held on your site.

Technical support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page design, although we may have support pages providing help with these topics.

The customer has sole responsibility for ensuring that any data is suitably backed-up. Gradwell Communications Limited will not keep backups of your pages.

Gradwell Communications Limited will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.

If the account is suspended for any reason, such as non-payment, access to the customers' homepage, both for viewing and uploading, may also be suspended.

On closing an account, the relevant data on the customer's web space will be deleted.

By uploading to the web space, the customer will be deemed to have accepted and agreed to the Terms & Conditions of use of the web space service.

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6 IRC specific

Users must abide by the policies of any IRC networks they use. We will co-operate with the administrators of IRC networks to identify abusive users and restrict their access to IRC. Users are reminded that harassment, threatening or slanderous behaviour on IRC is prosecutable under UK law .

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7 Technical support

Technical support exists for the benefit of Gradwell Communications Limited customers, providing support for questions relating directly to our services. Technical support is here to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary calls or emails. When contacting Technical support, please have all relevant details to hand.

If the problem doesn't directly involve the Internet connection, for example – how do I send an email, how do I change the first page that is displayed when my web browser starts etc., this is a function of the particular software application (e.g. the mail program, web browser etc). Please explore the various settings, options or use the in-built help menu, (in the program you require help for) for instructions on such procedures. Before contacting us for support, you are obliged to check other documentation for answers to your question. This includes:

  • Documentation that was supplied with the account.
  • Our support web pages.

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