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Contact Us

  • Contact Sales

    If you wish to contact our sales or partner sales team, please call 01225 800 808

    Contact Support

    If you require support with any Gradwell service, please visit our support pages

    Our postal address 

    Gradwell Communications Limited
    Westpoint
    James St West
    Bath BA1 2DA

     

  • If you're looking for some some help with an existing Gradwell product, please use the help and support page.

    Sales enquiries (Mon-Fri 9am-5pm*)
    T: 01225 800 808
    E: sales@gradwell.com
     
    F: 01225 800 801
    SIP: sales@gradwell.com
     
    Technical support (Mon-Fri 8am-8pm, Sat-Sun 9am-5pm)
    (Please note we provide 24x7 customer service
    and emergency response)
    T: 01225 800 888
    E: support@gradwell.com
     
    F: 01225 800 801
    SIP: support@gradwell.com
     
    Broadband issues (Mon-Fri 8am-8pm, Sat-Sun 9am-5pm)
    T: 01225 800 889
    E: dsl-support@gradwell.com
     
    F: 01225 800 801
    SIP: dsl-support@gradwell.com
     
    Porting enquiries (Mon-Fri 9am-5pm*)
    T: 01225 800 870
    E: porting@gradwell.com
     

     F: 01225 800 801
    SIP: porting@gradwell.com
     

    Billing and payments (Mon-Fri 9am-5pm*)
    T: 01225 800 880
    E: billing@gradwell.com
     
    F: 01225 800 801
    SIP: billing@gradwell.com
     

    For all Partner enquiries, please contact us on 01225 800900.

    * Except for British public holidays.

    The primary method for contacting Gradwell Support is via the Online Support forms or by email. Cover out of hours is limited to first response and emergencies only and may involve an additional charge.

    For our Complaints and Dispute Resolution please visit our Terms and Conditions.