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Big company benefits at small business prices
| Company name: | PagePlay |
|---|---|
| Type of business: | Web development |
| They needed: | In-expensive but effective telephony solution with no limited contract |
| Gradwell products: | Multi User VoIP |
| Company website: | http://www.pageplay.com/ |
PagePlay is a web development company focused on creating websites and web applications for organisations such as schools, charities and small businesses. As a start up, the company needed a telephony solution that was both inexpensive and offered a limited contract – VoIP was the obvious answer.
“We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.”
Chris Charlton, Business Director, PagePlay
Services and results:
- Multi User VoIP
- Plug and play – phones are easy to set up and use
- PagePlay can now provide free telephone support to customers – and not a call centre in sight
- Feature-rich – additional functionality makes remote working easy and effective
“Compared to other suppliers who charge a lot more, Gradwell is excellent. They don’t pester you with sales calls and they resolve your issues fast. Gradwell is a solid, competent provider – they deliver all we need, we wouldn’t want anything more.” Chris Charlton, Business Director, PagePlay
Where talk is cheaper: Shortly after starting up, PagePlay moved into new offices and were looking for a telephony solution that delivered what they needed at a price they could afford, “Cost was one of the main drivers in choosing a supplier,” explains Chris Charlton, PagePlay’s Business Director, “and we didn’t want to invest in any major infrastructure – VoIP seemed like the right thing to do.” For PagePlay, choosing a supplier was simple, “General reviews and buzz around VoIP meant that we’d heard of Gradwell,” Chris recalls, “we looked at other suppliers but Gradwell were recommended and their product was the best fit.”
Remote control: For PagePlay, getting their IP telephony started was simple, “It’s a plug and play phone – once it’s set up it’s really easy". The company has also made good use of the additional features they receive through Gradwell, “The voicemail to email feature is really handy because if we’re at an event we can invite callers to leave messages knowing we can pick them up on email from wherever we are – it’s a feature I’ve not seen offered elsewhere.”
Results driven: Perhaps the biggest difference VoIP has made to PagePlay is in improving their product offering, as Chris explains, “We’re now able to offer customers free ‘no call centre’ phone support for our PagePlay content management system – it’s refreshing for a web product.”
The positive impact on PagePlay’s business since implementing Gradwell’s VoIP is palpable, as Chris states, “We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.” 
