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Tourism business gets things
moving with Gradwell VoIP
| Company name: | Isleofwight.com |
|---|---|
| Type of business: | Tourism |
| They needed: | To reduce telephony costs and increase flexibility |
| Gradwell products: | Multi User VoIP, Broadband |
| Company website: | www.isleofwight.com |
Isleofwight.com is an independent version of the tourist board for the Isle of Wight. They promote all tourism related businesses on the island and have been doing so successfully for the past six years.
Services and results
- Multi User VoIP
- Broadband
- Improved customer service between two websites
- Operate from multiple locations with on communications system
- High quality customer support
- Cost and time-saving features
Previously Isleofwight.com were using another provider, but the costs were mounting and the business owner had decided to relocate to Spain whilst retaining offices on the Isle of Wight. This meant that they needed the most cost effective and efficient way to communicate clearly within the organization and with potential and existing clients. Also, their current provider could not arrange for services to be shared between England and Spain.
That’s where Gradwell came in. They found that Gradwell’s VoIP services would cut their costs and allow them to share communication systems across many geographic locations. But there was a problem. Like anyone who has used early standard Internet telephony, they were concerned about the quality of the call. But Gradwell VoIP offers high quality calls, so their fears were soon put to rest.
Cost saving benefit
Kevin Daniells, founder of Isleofwight.com says: “The principal benefit is in my pocket. It's considerably cheaper than the phone bills we were getting from BT. At one point we had a phone bill that was nearly £2,000 per quarter. The beauty of it is that I can literally pick up my phone when I go anywhere in the world, plug it into a router and integrate with my office. It's as if I'm sitting in the next room. It's just such an easy phone system to use.”
Isleofwight.com were also really impressed by the quality of customer support. They’ve only ever had to use it twice, but whenever they have, they were impressed by how quickly and easily the problem was fixed, just by picking up the phone and speaking to a human being at the other end. No messing around with an automated system and infinite options.
Quality of service
Daniells is also impressed by the quality of the phone system that Gradwell supply: “Everything from the hold music, the ability to transfer calls, the directory service that let’s us see who’s phoning and prepare for their call, is fantastic. Everybody I’ve spoken to on it is so impressed, particularly by the exceptional call quality.”
With their amazing cost-saving features, flexibility and quality of service, Gradwell offer Isleofwight.com everything they need and more:
Kevin concludes: “We are just opening up a new website for the Bournemouth area, holidaybournemouth.com and the numbers I've got for the Bournemouth area integrate with this system so when somebody makes a phone call from, or phones into our Bournemouth numbers, it actually tells me it's a Bournemouth number calling in, so I can answer the phone "holidaybournemouth.com" instead of Isleofwight.com, so I'm very happy with that.”
