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Earlswood analyse market and choose Gradwell
| Company name: | Earlswood Marketing |
|---|---|
| Type of business: | Market analysts and consultants |
| They needed: | To reduce telephony costs and increase flexibility |
| Gradwell products: | Advanced Broadband Multi User VoIP |
| Company website: | www.earlswoodmarketing.com/ |
Earlswood Marketing is an independent market analyst and consulting company that’s based in South Wales. The company provides marketing services and help with business development and product strategy primarily to semi-conductor companies in the telecom sector, although they also provide some web services for other local businesses.
Services and results
- Multi User VoIP
- Advanced Broadband
- Reliable, voice ready, Internet connection
- Low-cost International calls
- Friendly, down-to-earth technical support
When Earlswood Marketing needed business telephony and Internet services, they turned to Gradwell, the UK’s leading provider. Earlswood have been satisfied customers of Gradwell for over five years now, first using Voice over IP for their business telephony needs and later adding Gradwell’s broadband service to ensure they had a voice ready Internet connection for their phones.
Founding director Simon Stanley says: “On the telephony side, having reliable VoIP provides us with a cost effective connection to our customers and the people that we work with in the USA. Since most of our customers are US-based rather than in the UK, it’s vital to have low cost international calling.”
But it isn’t just cheap phone calls that makes Earlswood Marketing work with Gradwell. Stanley explains “We also use the Internet side, not only for general web access, but also to run webinars for customers around the world, with up to 500 people listening to it. Obviously, for that kind of thing, it’s vital to have both a reliable Internet and voice connection.”
Gradwell’s technology has helped Earlswood Marketing to consistently outpace their competition. The reliability of Gradwell’s services is something that they find invaluable and the customer service support that Gradwell offer, in the unlikely event that something does go wrong, is considered second to none amongst the businesses and organisations they work with.
Gradwell’s VoIP technology is corporate level, offering business standard communication services which helps to develop a seamless professional image.
And it’s not just Gradwell’s services that come highly recommended, it’s also their staff. Gradwell people are down to earth, straight forward and grounded. They’re friendly and they like to work in a fun and relaxed environment. They’re helpful, and they enjoy helping customers and their colleagues and they’re also persistent, they get the job, no matter what it takes.
Stanley is in no doubt that he would recommend Gradwell’s services to other people. “We’ve had excellent service and I’d certainly recommend Gradwell to anybody that needed such an efficient service.”
