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Customer Service Technician

Salary: £15,000 per year
Location: Cheltenham Street, Bath

Are you fascinated by new technology? Can you solve problems? Do you like helping people use computers & telephones?

If so, you should think about working for Gradwell.

Gradwell dot com Limited is a rapidly growing Internet Services Provider who provides email, web, broadband and Internet Telephony to over 18,000 UK Small Businesses.

Our products make best use of the latest technology, are backed-up by expert support, relied upon by thousands of UK small businesses and designed for entrepreneurial and growing business customers with an eye to the future.
We are a pioneer in the exciting new world of Internet communications and our company is growing rapidly, bucking the current economic trend.

We are the current holders of the ITSPA Best UK Business Telephony award (2008). We also won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended. We are a team of 35 with annualised turn over of £3.4 million.

About the job

Your responsibilities will be answering telephone calls and enquiries from our customers and partners each day. You will quickly identify the problem and provide the customer with the information needed to clear their query.

You will also help customers with quick enquiries, take payments, provide status updates on their current tickets & issues and flag urgent queries and key clients to the support team leader.

You will want to give customers the best possible service, making it easy for them to interact with Gradwell. You will be well organised, have good attention to detail, be enthusiastic about new technology, eager to learn, good at asking questions to solve problems, have good written and spoken English and a clear telephone manner.

You will be familiar with computers, the Internet and email communications. Experience of Telecoms will be a big plus. The most important skill is an aptitude to learn and a desire to provide fantastic customer service. We will provide full training for Gradwell products and our CRM system Netsuite (www.netsuite.com).

This position will appeal to those with a keen interest in the latest Internet and telecoms technology and are looking to enter the world of IT support.

Gradwell People

Gradwell People have a specific personality and values, if the following sound like you, then we will really enjoy working together:

Personality

Down-to-Earth: Gradwell people are straight forward & grounded.
Friendly: Gradwell people like to make work a fun and relaxed place to be.
Helpful: Gradwell people will always look for ways to help each other and their customers.
Persistent: Gradwell people can be relied upon to get the job done – whatever it takes.

Values

Ownership: Gradwell people take on a problem, or project, and will see it through to a positive conclusion.
Integrity: Gradwell people are honest and reliable – they do what they say they will do.
Expertise: Gradwell people are committed to being knowledgeable and up-to-date in their particular field.
Support: Gradwell people create an environment in which customers and colleagues can rely on them to do what needs to be done.

Salary, Location, Benefits

Salary is £15,000 per year. We also provide a range of benefits, including a Company Pension, BUPA Heathcare, Internet & Telecoms Services and Free Parking in Bath.

This is a full time position (37 hours a week, in both an 8am-4pm, 9:30-5:30 and 12pm-8pm shift pattern), based at our Bath offices in Cheltenham St, Bath, reporting to our Support Team Leader. You will receive 24 days holiday per year.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.

We have three positions available, to start immediately.

How to Apply

Please apply by emailing your CV and a covering letter explaining why you're right for this job, your current employment & salary status and your links to Bath at present.

Contact: Barrie Millett, Commercial Director, barrie.millett@gradwell.com / 01225 800 825.

Please note that Gradwell has completed it's agency selection and cannot accept applicants from other agencies.