Case Studies
See how our customers use cloud communications to help them keep the show on the road
Unifying Communications for Goldtempest
Goldtempest are a growing marketing agency based in York. Prior to a recent merger of three individual agencies to create one group, each agency operated independently with their own phone lines and service providers. This resulted in a fragmented communication system...
Enabling Growth: The Envision and Gradwell Partner Success Story
This case study explores how Envision Communications Group partnered with Gradwell to quickly bring new VoIP services to market, helping them grow fast and stand out from the crowd. The story highlights the collaboration between two organisations, driven by a shared...
Consolidating VoIP and Business Mobile to Drive Efficiencies for Fundment
Fundment is a fast-growing financial technology firm, helping advisors achieve more for their clients through their investment platform. Their innovative platform streamlines investment processes, making opportunities accessible to a wider range of investors....
Full steam ahead for Bluebell Railway’s telephony transformation
Key Achievements Successful migration from an on-premise Panasonic PBX to a feature-rich modern VoIP phone system (3CX) without any business disruption or an increase in costs. Improved insight into their customer experience when calling the Bluebell Railway Enhanced...
Improving Community Healthcare Services with Wiltshire Health and Care
Customer Introduction Wiltshire Health and Care (WHC) is an NHS partnership focused on delivering community health services across Wiltshire, enabling people to live independent and fulfilling lives. The organisation delivers multiple community healthcare services...
Preparing for the PSTN switch-off: Pennywell Farm’s Journey with Gradwell’s Wave Phone System
Customer introduction Pennywell Farm, a leading tourist attraction located in Devon, embarked on a mission to modernise their business phone system ahead of the 2025 PSTN switch off, partnering with Gradwell to implement the Wave phone system. The farm is nestled in...
Helping the Royal Air Forces Association move to unified communications
Customer introduction The Royal Air Forces Association is a military charity that provides help and support to serving personnel, veterans and their families. The charity provides a range of services from nurseries through to support for veterans. Gradwell’s work...
Suma Cooperative transforms its communications with 3CX from Gradwell
Customer introduction Suma Wholefoods is a unique, sector-leading organisation that Gradwell are delighted to support. They are one of the largest distributors of Vegan/Vegetarian foods and supplies in the UK and are a worker’s co-operative, meaning they are...
Improving multi-academy trust communications with 3CX
Cabot Learning Federation is a multi-academy trust based in Bristol who operate over 20 different education provisions across The South West. Comprising primary, secondary, post-16 and alternative provision, CLF supports more than 12,500 children and young people aged...
Transforming community healthcare with Barts NHS Trust and 3CX
The customer The Physician Response Unit is part of the wider Barts Health NHS Trust which is one of the largest NHS Trusts in England with over 2.5 million people using their service for their healthcare. The Physician Response Unit is a pre-hospital community team,...
Modernising and future-proofing telephony for Pitville School
Pitville School is a foundational secondary school based in the Pitville area of Cheltenham, Gloucestershire. The school employs around 140 members of staff and is home to around 890 pupils. The challenge The school had been relying on outdated, traditional phone...
Enabling a smooth transition to remote working for The Royal Edinburgh Military Tattoo with 3CX & Wave
The Royal Edinburgh Military Tattoo is an iconic event company, with over 30 employees, that stages an annual event on the Esplanade of Edinburgh Castle every August. Running for 25 nights across the month, the show sees military and cultural musicians, dancers and...